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Surviving the Jungle of Difficult People
Target Audience: All levels of employees
Course Summary:
The Surviving the Jungle of Difficult People Workshop is designed to
improve your fundamental ability to deal with the challenging
behaviors we commonly (and not so commonly) face within and outside of
our teams. The workplace has become increasingly stressful and
diverse in its styles of interaction and individual needs and
wants. This workshop helps build strategies for new behavioral
changes needed to "get through" the difficult behavior of over 25 types
of difficult people situations.
Objectives:
To learn to identify a set of challenging workplace behaviors
To review one's own challenging behavior
To link style with challenging behavior so as to better appreciate some
of the positive elements of each person
To build strategies to appropriately deal with challenging workplace
behaviors
Agenda:
Introduction to Surviving the Jungle
Challenging Behavior and Our Reactions
Linking Challenges Behavior with Interaction Style
Challenging Behavior - Dysfunctional Dominance and Control
Challenging Behavior - Dysfunctional Inclusion
Challenging Behavior - Dysfunctional Sameness
Challenging Behavior - Caution, Perfection, Fear of Failure
Self-Check for Surviving the Jungle
Planning for Su rvival in the Jungle
Duration: 1 Day
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